Privacy Policy

At Epic Casino, privacy and security are more than just legal requirements – they're an integral part of our service. We want you to feel confident when you play with us, knowing that we treat your personal data with the utmost respect. Here, we explain how we collect, use, and protect your information.

1. What information we collect
We only record the information necessary to provide our services: basic contact details, payment information, gaming history, and technical data such as IP address and device type.

2. Purpose of data processing
The data is used to create and manage player accounts, process secure payments, prevent misuse, comply with legislation, and improve platform functionalities. Additionally, it may form the basis for personalised promotions and recommendations.

3. Security measures
We employ modern encryption, access controls, and real-time monitoring to protect all sensitive data. Our systems are continuously tested and updated.

4. Responsible gaming
Data protection and player protection go hand in hand. We use certain information to offer deposit limits, self-exclusion options, and to detect unusual gaming behaviour in a timely manner.

5. Cookies and analytics tools
Essential cookies are required for the website to function. In addition, we may use analytical and personalised cookies – but only with your approval, which you can change at any time.

6. Data storage and deletion
We store personal data only for as long as required for the stated purposes or as mandated by law. After this, it is securely deleted or anonymised.

7. Your rights
As a player, you have the right to request access to the data we hold about you, correct inaccuracies, restrict processing, and in certain cases, request deletion. You can also request to receive your data in a portable format.

8. Sharing with third parties
We collaborate with carefully selected partners who provide payment solutions, server hosting, or technical support. These partners are only permitted to use the data in accordance with strict confidentiality agreements.

9. Transfers outside the EU/EEA
If data needs to be processed outside the EU/EEA, we use recognised protective mechanisms, such as standard contractual clauses, to ensure the same high level of data protection.

10. Policy updates
We regularly review our data protection practices. If significant changes occur, we will inform you via the website or through messages in your player account.

Contact
Do you have questions about privacy or wish to exercise your rights? Contact our dedicated support team anytime via the "Privacy" section in your account or by writing directly to customer service.

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